ISO 9001 certification pay-off: myth versus reality

Purpose – Despite all the studies carried out in order to analyze the impact of quality management systems’ implementation and certification on companies’ financial performance, conclusions reached so far have a contradictory nature. Some authors conclude that there is a positive relationship betwee...

Full description

Bibliographic Details
Main Author: Sampaio, Paulo (author)
Other Authors: Saraiva, Pedro (author), Monteiro, Ana (author)
Format: article
Language:eng
Published: 2012
Subjects:
Organizational performance
ISO 9000 series
Quality management
ISO 9001 certification
Economic performance
Case studies
Engenharia e Tecnologia::Outras Engenharias e Tecnologias
Social Sciences
Online Access:http://hdl.handle.net/1822/36103
Country:Portugal
Oai:oai:repositorium.sdum.uminho.pt:1822/36103

Internet

http://hdl.handle.net/1822/36103

Similar Items