ISO 9001 certification pay-off: myth versus reality
Purpose – Despite all the studies carried out in order to analyze the impact of quality management systems’ implementation and certification on companies’ financial performance, conclusions reached so far have a contradictory nature. Some authors conclude that there is a positive relationship betwee...
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| Outros Autores: | , |
| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2012
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| Assuntos: | |
| Texto completo: | http://hdl.handle.net/1822/36103 |
| País: | Portugal |
| Oai: | oai:repositorium.sdum.uminho.pt:1822/36103 |