Service quality strategy implementation : a model and the case of the Algarve hotel industry
This is the third of a series of papers addressing the problem of service quality strategy implementation. The first paper focuses on service quality as a function of quality gaps and proposes a comprehensive model that amplifies the areas where to look for service quality gaps (Cândido & Morris...
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| Format: | article |
| Language: | eng |
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2014
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| Online Access: | http://hdl.handle.net/10400.1/3713 |
| Country: | Portugal |
| Oai: | oai:sapientia.ualg.pt:10400.1/3713 |