Store atmosphere: Comparing super and hypermarket customer perception

In the competitive market that we live in, managers need to be empowered with the right tools to use in order to turn their business into an outstanding one. In the retail market, especially in a recession situation, price cannot be the only battle tool. The service and environment that each store p...

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Detalhes bibliográficos
Autor principal: Cameira, Rita Margarida Melo Proença (author)
Formato: masterThesis
Idioma:por
Publicado em: 2010
Assuntos:
Texto completo:http://hdl.handle.net/10071/2011
País:Portugal
Oai:oai:repositorio.iscte-iul.pt:10071/2011