Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees
Abstract Purpose Hospitality employees’ attitudes and behaviors play a crucial role in enhancing customer satisfaction and service quality and ultimately firms’ success; therefore, organizations must have skilled, customer-oriented staff. More research is required to help hospitality managers gain i...
| Autor principal: | |
|---|---|
| Outros Autores: | , |
| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2021
|
| Assuntos: | |
| Texto completo: | http://hdl.handle.net/10400.8/5912 |
| País: | Portugal |
| Oai: | oai:iconline.ipleiria.pt:10400.8/5912 |