Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees
Abstract Purpose Hospitality employees’ attitudes and behaviors play a crucial role in enhancing customer satisfaction and service quality and ultimately firms’ success; therefore, organizations must have skilled, customer-oriented staff. More research is required to help hospitality managers gain i...
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| Other Authors: | , |
| Format: | article |
| Language: | eng |
| Published: |
2021
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10400.8/5912 |
| Country: | Portugal |
| Oai: | oai:iconline.ipleiria.pt:10400.8/5912 |