Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers

This study aimed to understand employees’ reactions to organizational politics in Contact Centers. Drawing from a sample of 187 supervisor-employee dyads, we studied the relationship between employees’ perceptions of organizational politics and supervisor-rated task performance and deviance, and med...

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Bibliographic Details
Main Author: Rodrigues, Ana Marta Braga (author)
Format: masterThesis
Language:eng
Published: 2016
Subjects:
Perception of organizational politics
Task performance
Deviance
Authenticity
Affective commitment
Mediating
Contact centers
Domínio/Área Científica::Ciências Sociais::Economia e Gestão
Online Access:http://hdl.handle.net/10362/17348
Country:Portugal
Oai:oai:run.unl.pt:10362/17348

Internet

http://hdl.handle.net/10362/17348

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