Perception of organizational politics and the effect of authenticity and affective commitment on deviance and task performance in contact centers
This study aimed to understand employees’ reactions to organizational politics in Contact Centers. Drawing from a sample of 187 supervisor-employee dyads, we studied the relationship between employees’ perceptions of organizational politics and supervisor-rated task performance and deviance, and med...
| Autor principal: | |
|---|---|
| Formato: | masterThesis |
| Idioma: | eng |
| Publicado em: |
2016
|
| Assuntos: | |
| Texto completo: | http://hdl.handle.net/10362/17348 |
| País: | Portugal |
| Oai: | oai:run.unl.pt:10362/17348 |