Customer satisfaction in catering industry: Contrasts between Lithuania and Portugal

This paper analyzes the differences among customer satisfaction in catering industry in two different countries: Lithuania and Portugal. The adjusted European Customer Satisfaction Index is applied for the measurement of the customer satisfaction in the catering industry. The data are collected in 2...

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Bibliographic Details
Main Author: Pileliene,Lina (author)
Other Authors: Almeida,Nuno (author), Grigaliunaite,Viktorija (author)
Format: article
Language:eng
Published: 2016
Subjects:
Catering facilities
customer expectations
customer satisfaction
perceived quality
tourism marketing
Online Access:http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582016000100005
Country:Portugal
Oai:oai:scielo:S2182-84582016000100005

Internet

http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582016000100005

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