Customer satisfaction in catering industry: Contrasts between Lithuania and Portugal

This paper analyzes the differences among customer satisfaction in catering industry in two different countries: Lithuania and Portugal. The adjusted European Customer Satisfaction Index is applied for the measurement of the customer satisfaction in the catering industry. The data are collected in 2...

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Detalhes bibliográficos
Autor principal: Pileliene,Lina (author)
Outros Autores: Almeida,Nuno (author), Grigaliunaite,Viktorija (author)
Formato: article
Idioma:eng
Publicado em: 2016
Assuntos:
Catering facilities
customer expectations
customer satisfaction
perceived quality
tourism marketing
Texto completo:http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582016000100005
País:Portugal
Oai:oai:scielo:S2182-84582016000100005

Texto Completo

http://scielo.pt/scielo.php?script=sci_arttext&pid=S2182-84582016000100005

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