Hotel online reviews: different languages, different opinions

Online reviews are one of the main influencers of hotel purchase decisions. This study performs an analysis of reviews extracted from well-known online review sources in combination with hotel sales data and concludes that ratings differ according to the language of reviews. Data science tools have...

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Detalhes bibliográficos
Autor principal: Antonio, N. (author)
Outros Autores: de Almeida, A. (author), Nunes, L. (author), Batista, F. (author), Ribeiro, R. (author)
Formato: article
Idioma:eng
Publicado em: 2018
Assuntos:
Texto completo:http://hdl.handle.net/10071/18185
País:Portugal
Oai:oai:repositorio.iscte-iul.pt:10071/18185