Effect of website performance expectancy on customer satisfaction: online fashion performance

This study builds on prevalent approaches of extending the applications of importance performance analysis (IPA) tool. Thus, we analyse the influence of Performance expectancy on Customer Satisfaction. The instruments employed were adapted from previous studies and pilot tested with a group of maste...

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Bibliographic Details
Main Author: Amoriom, M. (author)
Other Authors: Loureiro, S. M. C. (author)
Format: conferenceObject
Language:eng
Published: 2018
Subjects:
Information quality
Usability
Performance expectancy
Customer satisfaction
Online Access:https://ciencia.iscte-iul.pt/id/ci-pub-40883
Country:Portugal
Oai:oai:repositorio.iscte-iul.pt:10071/16355

Internet

https://ciencia.iscte-iul.pt/id/ci-pub-40883

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