Effect of website performance expectancy on customer satisfaction: online fashion performance
This study builds on prevalent approaches of extending the applications of importance performance analysis (IPA) tool. Thus, we analyse the influence of Performance expectancy on Customer Satisfaction. The instruments employed were adapted from previous studies and pilot tested with a group of maste...
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| Formato: | conferenceObject |
| Idioma: | eng |
| Publicado em: |
2018
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| Texto completo: | https://ciencia.iscte-iul.pt/id/ci-pub-40883 |
| País: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/16355 |