The EFQM 2020 model. A theoretical and critical review
This research, aims to analyse the EFQM 2020 Model, supported by a literature review and content analysis, to identify its theoretical foundations and the more relevant novelties compared with the 2013 version. The EFQM 2020 Model is based on the link between an organisation’s purpose and strategy,...
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| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2021
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| Texto completo: | http://hdl.handle.net/10400.22/18810 |
| País: | Portugal |
| Oai: | oai:recipp.ipp.pt:10400.22/18810 |