The influence of culture in customers’ expectations about the hotel service in latin countries with different human development levels
Due to their dynamic nature and importance in the service process defi nition, customers’ expectations have gained attention from researchers and practitioners, and have been essentially focused in developed countries from the Northern Hemisphere. Still, countries, regard less of the hemisphere, hav...
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| Format: | article |
| Language: | eng |
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2021
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| Online Access: | http://hdl.handle.net/10400.13/3636 |
| Country: | Portugal |
| Oai: | oai:digituma.uma.pt:10400.13/3636 |