Does the quality of academic life mediate the satisfaction, loyalty and recommendation of HEI students?
Purpose – The purpose of this paper is to identify the effects of students’ satisfaction with services on quality of academic life (QAL), formed by cognitive and affective components; and to assess the mediating effect of QOL components (cognitive and affective) on students’ loyalty and recommendati...
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| Outros Autores: | , |
| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2019
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| Assuntos: | |
| Texto completo: | http://hdl.handle.net/10400.6/6899 |
| País: | Portugal |
| Oai: | oai:ubibliorum.ubi.pt:10400.6/6899 |