The role of quality management practices in operational performance: an empirical study in a transitional economy
Purpose: This research was conducted to recognize quality management (QM) practices which have relationship with operational performance. Design/methodology/approach: Based on the extensive literature review, a set of quality management practices were identified and a conceptual model was built to e...
| Autor principal: | |
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| Outros Autores: | , , , |
| Formato: | conferencePaper |
| Idioma: | eng |
| Publicado em: |
2014
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| Assuntos: | |
| Texto completo: | http://hdl.handle.net/1822/36227 |
| País: | Portugal |
| Oai: | oai:repositorium.sdum.uminho.pt:1822/36227 |