Process optimization and quality perceived by passengers: the case study of Lisbon Airport
Increasing demand due to the banalization of air traffic as preferred means of transport, by the globalization of business and tourism, and by the speed of air transportation, has made airports the answer to this massive influx of people around the World. The following case study aims to show profes...
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| Format: | masterThesis |
| Language: | eng |
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2019
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| Online Access: | http://hdl.handle.net/10071/18997 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/18997 |