Implementation of an information technology infrastructure library process – the resistance to change
This paper presents the preliminary results of an academic research about implementation of an Information Technology Infrastructure Library (ITIL) process conducted in 2012 in a Portuguese public organization named Culture, Tourism and Transport Regional Department of Madeira Autonomous Region. Dur...
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| Formato: | conferenceObject |
| Idioma: | eng |
| Publicado em: |
2014
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| Texto completo: | http://hdl.handle.net/10198/9641 |
| País: | Portugal |
| Oai: | oai:bibliotecadigital.ipb.pt:10198/9641 |