Analysis of the effect of environmental conditions on the performance of retailing stores
The assessment of performance in retailing services has gained considerable attention in recent years. The increased competition motivated the organisations to strive for efficiency in order to cut costs and deliver better customer services. This paper develops a method based on Data Envelopment Ana...
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| Formato: | conferenceObject |
| Idioma: | eng |
| Publicado em: |
2010
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| Texto completo: | http://hdl.handle.net/10198/2815 |
| País: | Portugal |
| Oai: | oai:bibliotecadigital.ipb.pt:10198/2815 |