Service experience through the eyes of budget hotel guests: do factors of importance influence performance dimensions?
The aim of this study is to test the influence of dimensions of importance (expectations) in hotel services on performance (actual experience) within the context of budget hotels in China. A theoretical model and nine hypotheses are tested to indicate whether the dimensions of importance such as roo...
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| Format: | article |
| Language: | eng |
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2015
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| Online Access: | http://hdl.handle.net/10071/9319 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/9319 |