Assessing the pattern between customer metrics and net promoter score : a portuguese insurance sector case study
Dissertation presented as partial requirement for obtaining the Master’s degree in Information Management, with a specialization in Marketing Research and CRM
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| Format: | masterThesis |
| Language: | eng |
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2019
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| Online Access: | http://hdl.handle.net/10362/71864 |
| Country: | Portugal |
| Oai: | oai:run.unl.pt:10362/71864 |