The role of relational marketing on the consumer buying decision of travel agencies

Through the characterization of relational marketing, this study intends to understand how it can be influential in the purchase decision of the consumer in the context of travel agencies. The study analyzes how relational interaction occurs between clients and companies in the industry, perceiving...

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Bibliographic Details
Main Author: Silva, Vítor (author)
Other Authors: Sousa, Bruno (author), Gonçalves, Márcia (author)
Format: article
Language:eng
Published: 2019
Subjects:
Online Access:http://hdl.handle.net/11110/1764
Country:Portugal
Oai:oai:ciencipca.ipca.pt:11110/1764