Andirin, C., Moital, M., & Cardoso, C. P. (2021). Service failures as organisational crises in business travel: Origins and operational strategies as perceived by events professionals.
Citação do estilo Chicago (17ª ed.)Andirin, Cisil, Miguel Moital, e Carla Pinto Cardoso. Service Failures as Organisational Crises in Business Travel: Origins and Operational Strategies as Perceived by Events Professionals. 2021.
Citação MLA (8ª ed.)Andirin, Cisil, et al. Service Failures as Organisational Crises in Business Travel: Origins and Operational Strategies as Perceived by Events Professionals. 2021.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.