Authentic leadership’s effect on customer orientation and turnover intention among Portuguese hospitality employees: the mediating role of affective commitment
Purpose: Hospitality employees’ attitudes and behaviors play a crucial role in enhancing customer satisfaction and service quality and ultimately firms’ success; therefore, organizations must have skilled, customer-oriented staff. More research is required to help hospitality managers gain insights...
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| Outros Autores: | , |
| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2020
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| Texto completo: | http://hdl.handle.net/10071/20417 |
| País: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/20417 |