Passenger satisfaction with public transport services in Lisbon Metropolitan Area

Public transport is a key-element on citizen mobility, in urban settings, in a more sustainable way, both socioeconomic and environmentally facing an urban reality that reveals problems of mobility traffic congestion and high pollution. Public transport operators are continually looking for ways to...

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Bibliographic Details
Main Author: Lemos, Luís António da Silva (author)
Format: masterThesis
Language:eng
Published: 2022
Subjects:
Transporte público > Public transportation
Urban mobility
Satisfação do cliente > Customer satisfaction
Service attributes
Passengers
Passenger experience
Mobilidade urbana
Atributos do serviço
Passageiros
Experiência dos passageiros
Online Access:http://hdl.handle.net/10071/24776
Country:Portugal
Oai:oai:repositorio.iscte-iul.pt:10071/24776

Internet

http://hdl.handle.net/10071/24776

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