Motivations for ISO 9001 quality management system implementation and certification – mapping the territory with a novel classification proposal
This paper aims to identify and characterize the motivations for ISO 9001 quality management system (QMS) implementation and certification, with a novel, valid and business-oriented scale applied to a large sample. Instead of adopting a normative approach focusing on the internal/external nature of...
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| Outros Autores: | , |
| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2021
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| Assuntos: | |
| Texto completo: | http://hdl.handle.net/10400.22/18809 |
| País: | Portugal |
| Oai: | oai:recipp.ipp.pt:10400.22/18809 |