Customer valuation model: applied to a foodservice commodities supplier

In last few years, terms like customer centric organization; customer focused strategies; customer metrics and customer value assessment have became buzzwords in the organizations. Independently from which angle managers are grasping these concepts, a common denominator seems to accede that customer...

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Detalhes bibliográficos
Autor principal: Alexandre, Victor Manuel Mónica Monteiro (author)
Formato: masterThesis
Idioma:eng
Publicado em: 2013
Assuntos:
Texto completo:http://hdl.handle.net/10071/4610
País:Portugal
Oai:oai:repositorio.iscte-iul.pt:10071/4610