The effects of customer satisfaction service quality and perceived value on behavioural intentions in retail industry

The retail industry has in the last decades assumed a preponderant role in the Portuguese economy, similar to that of other European countries, and is definitely one of the biggest and more vibrant industries nowadays. The significance of the retail industry for the Portuguese economy, a central sec...

Full description

Bibliographic Details
Main Author: Veloso, Cláudia M. (author)
Other Authors: Magueta, Daniel (author), Fernandes, Paula O. (author), Ribeiro, Humberto (author)
Format: conferenceObject
Language:eng
Published: 2020
Subjects:
Customer satisfaction
Perceived value
Retail service quality
Behavioural intentions
Portugal
Online Access:http://hdl.handle.net/10198/21797
Country:Portugal
Oai:oai:bibliotecadigital.ipb.pt:10198/21797

Internet

http://hdl.handle.net/10198/21797

Similar Items