How sophisticated servicescape can reduce negative feelings when a failure occur?

Terres, M., Herter, M., Pinto, D. C., & Mazzon, J. A. (2018). How sophisticated servicescape can reduce negative feelings when a failure occur? . In SERVSIG Conference Proceedings, 2018: Opportunities for Services in a Challenging World (pp. 420-429). [10th SERVSIG, 2018,14-16 june 2018, Paris,...

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Detalhes bibliográficos
Autor principal: Terres, Mellina (author)
Outros Autores: Herter, Márcia (author), Pinto, Diego Costa (author), Mazzon, Jose Afonso (author)
Formato: conferenceObject
Idioma:eng
Publicado em: 2022
Assuntos:
SDG 12 - Responsible Consumption and Production
Texto completo:http://hdl.handle.net/10362/145869
País:Portugal
Oai:oai:run.unl.pt:10362/145869

Texto Completo

http://hdl.handle.net/10362/145869

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