How sophisticated servicescape can reduce negative feelings when a failure occur?

Terres, M., Herter, M., Pinto, D. C., & Mazzon, J. A. (2018). How sophisticated servicescape can reduce negative feelings when a failure occur? . In SERVSIG Conference Proceedings, 2018: Opportunities for Services in a Challenging World (pp. 420-429). [10th SERVSIG, 2018,14-16 june 2018, Paris,...

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Bibliographic Details
Main Author: Terres, Mellina (author)
Other Authors: Herter, Márcia (author), Pinto, Diego Costa (author), Mazzon, Jose Afonso (author)
Format: conferenceObject
Language:eng
Published: 2022
Subjects:
SDG 12 - Responsible Consumption and Production
Online Access:http://hdl.handle.net/10362/145869
Country:Portugal
Oai:oai:run.unl.pt:10362/145869

Internet

http://hdl.handle.net/10362/145869

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