Segmentation for retain at fitness centres: contribution of service quality, expectations and satisfaction in the club
How segmentation helps member retention is essential to increase the organisation's profitability. Health clubs focus on understanding their members behaviour about service quality (Fernandéz et al., 2018), expectations (Robinson, 2006) and satisfaction in the club (Gonçalves et al., 2014), d...
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| Outros Autores: | , |
| Formato: | conferenceObject |
| Idioma: | eng |
| Publicado em: |
2019
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| Assuntos: | |
| Texto completo: | http://hdl.handle.net/10198/19276 |
| País: | Portugal |
| Oai: | oai:bibliotecadigital.ipb.pt:10198/19276 |