Air-travelers' concerns emerging from online comments during the COVID-19 outbreak
This research aims to assess air travelers' concerns affected by the Coronavirus pandemic, expressed in the comments they wrote online. A sample of 639 comments written on the Italian National Consumer Union website and related to the airline industry was assessed through an automated sentiment...
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| Outros Autores: | , |
| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2021
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| Texto completo: | http://hdl.handle.net/10071/22293 |
| País: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/22293 |