“This was the best hostel I've ever stayed at!”: exploring service experience in the context of hostels
This thesis aims at exploring the role of service experience in the context of hostels. Although the study has its foundations on tourism field, it is also a multidisciplinary study based on a literature review on the management of experiences, hospitality and services and the knowledge of hostel’s...
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| Format: | doctoralThesis |
| Language: | eng |
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2018
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| Online Access: | http://hdl.handle.net/10773/24882 |
| Country: | Portugal |
| Oai: | oai:ria.ua.pt:10773/24882 |