Investigating the determinants of E-banking loyalty for large business customers: two empirical models
The current research paper proposes two models for the determinants of E-banking Loyalty for large business customers. The results demonstrated that five main quality dimensions were identified for the e-banking portals: assurance, reliability, convenience and quality monitoring by the financial dir...
| Autor principal: | |
|---|---|
| Outros Autores: | |
| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2017
|
| Assuntos: | |
| Texto completo: | http://hdl.handle.net/10400.19/4277 |
| País: | Portugal |
| Oai: | oai:repositorio.ipv.pt:10400.19/4277 |