| Resumo: | The Airline Operations Control Center (AOCC) tries to solve unexpected problems that might occur during the airline operation. Problems related to aircrafts. crewmembers and passengers are common and the actions towards the solution of these problems are usually known as operations recovery. In this paper we present the implementation of a Distributed Multi-Agent System (MAS) representing the existing roles in an AOCC. This MAS has several specialized software agents that implement different algorithms, competing to find the best solution for each problem and that include not only operational costs but, also, quality costs so that passenger satisfaction can be considered in the final decision. We present a real case Study where a crew recovery problem is solved. We show that it is possible to find valid solutions, with better passenger satisfaction and, in certain conditions, without increasing significantly the operational costs.
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