A study on the feasibility of implementing a quality management system, based on the European for Quality Management (EFQM) model in a School of Engineering
Introduction: Currently, and in a competitive context, Higher Education Institutions (HEIs) increasingly depend on the quality of their services, not only to satisfy their different stakeholders, but also to attract funding. In this way, HEIs tend to incorporate Internal Quality Management Systems (...
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| Formato: | article |
| Idioma: | eng |
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2019
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| Texto completo: | https://doi.org/10.29352/mill0209.02.00232 |
| País: | Portugal |
| Oai: | oai:ojs.revistas.rcaap.pt:article/17231 |