Classification of public administration complaints
Complaint management is a problem faced by many organizations that is both vital to customer image and highly dependent on human resources. This work attempts to tackle a part of the problem, by classifying summaries of complaints using machine learning models in order to better redirect these to th...
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| Other Authors: | , |
| Format: | conferenceObject |
| Language: | eng |
| Published: |
2022
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| Subjects: | |
| Online Access: | http://hdl.handle.net/10071/25975 |
| Country: | Portugal |
| Oai: | oai:repositorio.iscte-iul.pt:10071/25975 |