Motivation and Benefits of Implementation and Certification according ISO 9001 – the Portuguese Experience

The aim of the research is to analyze the different aspects associated with the motivation and benefits of certified ISO 9001 companies in Portugal. A total of 426 certified Portuguese companies were surveyed. The response rate was equal to 61.03 percent. Our results suggest that the main motivation...

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Detalhes bibliográficos
Autor principal: Santos, Gilberto (author)
Outros Autores: Costa, José Batista (author), Leal, A (author)
Formato: article
Idioma:eng
Publicado em: 2014
Assuntos:
Texto completo:http://hdl.handle.net/11110/681
País:Portugal
Oai:oai:ciencipca.ipca.pt:11110/681