The role of the service manager's perceived career success in frontline employees’ learning processes and service improvement
Previous literature fails to offer firms consistent guidelines on how successful managers may enhance or reduce the potential to learn from frontline service encounters. In addressing this research gap, this study contributes to the frontline employee (FLE) literature by 1) investigating the conting...
| Autor principal: | |
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| Outros Autores: | , , |
| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2021
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| Assuntos: | |
| Texto completo: | http://hdl.handle.net/10400.14/34567 |
| País: | Portugal |
| Oai: | oai:repositorio.ucp.pt:10400.14/34567 |