A study on the feasibility of implementing a quality management system, based on the EFQM model in a School of Engineering

Introduction: Currently, and in a competitive context, Higher Education Institutions (HEIs) increasingly depend on the quality of their services, not only to satisfy their different stakeholders, but also to attract funding. In this way, HEIs tend to incorporate Internal Quality Management Systems (...

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Detalhes bibliográficos
Autor principal: Santos, Ricardo (author)
Outros Autores: Abreu, António (author)
Formato: article
Idioma:eng
Publicado em: 2019
Assuntos:
TQM
Continuous improvement
Self-assessment
EFQM
High Education
Texto completo:http://hdl.handle.net/10400.19/5534
País:Portugal
Oai:oai:repositorio.ipv.pt:10400.19/5534

Texto Completo

http://hdl.handle.net/10400.19/5534

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