Automatization of incident categorization

To be able to keep up with the grow of the created incidents quantity in an organization nowadays, there was the need to increase the resources to ensure the management of all incidents. Incident Management is composed by several activities, being one of them, Incident Categorization. Merging Natura...

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Bibliographic Details
Main Author: Silva, Sara Alexandra Teixeira da (author)
Format: masterThesis
Language:eng
Published: 2019
Subjects:
Automated incident categorization
Incident categorization
Incident management process
Machine learning
Natural language
Text mining
Engenharia informática
Gestão da informação
Categorização
Linguagem natural
Processamento de texto
Algoritmo de aprendizagem
Online Access:http://hdl.handle.net/10071/17585
Country:Portugal
Oai:oai:repositorio.iscte-iul.pt:10071/17585

Internet

http://hdl.handle.net/10071/17585

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