Automatization of incident categorization

To be able to keep up with the grow of the created incidents quantity in an organization nowadays, there was the need to increase the resources to ensure the management of all incidents. Incident Management is composed by several activities, being one of them, Incident Categorization. Merging Natura...

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Detalhes bibliográficos
Autor principal: Silva, Sara Alexandra Teixeira da (author)
Formato: masterThesis
Idioma:eng
Publicado em: 2019
Assuntos:
Automated incident categorization
Incident categorization
Incident management process
Machine learning
Natural language
Text mining
Engenharia informática
Gestão da informação
Categorização
Linguagem natural
Processamento de texto
Algoritmo de aprendizagem
Texto completo:http://hdl.handle.net/10071/17585
País:Portugal
Oai:oai:repositorio.iscte-iul.pt:10071/17585

Texto Completo

http://hdl.handle.net/10071/17585

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