Personal centered care in long term residences: how to evaluate client satisfaction?

The evaluation of client’s satisfaction allows improving the quality of services as a result of feedback from their clients. The purpose of this study is to develop a scale to assess the client s satisfaction under the scope of personal-centered care model (PCC). A cross-sectional study, based on pe...

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Bibliographic Details
Main Author: Pereira, Fernando A. (author)
Other Authors: Teixeira, Cristina (author), Falcão, Ana Rita (author), Rodrigues, Vitor Manuel Costa Pereira (author), Pimentel, Maria Helena (author)
Format: article
Language:eng
Published: 2020
Subjects:
Online Access:http://hdl.handle.net/10198/20770
Country:Portugal
Oai:oai:bibliotecadigital.ipb.pt:10198/20770