Contrasting portuguese and international service quality management in the Algarve hotel industry
This paper establishes a contrast between the management of three different kinds of hotels operating in the Algarve: international chain hotels, portuguese chain hotels and independent hotels. The dimensions along which the contrast is established are fourteen service quality gaps (SQGs), taken fro...
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| Formato: | article |
| Idioma: | eng |
| Publicado em: |
2014
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| Texto completo: | http://hdl.handle.net/10400.1/4037 |
| País: | Portugal |
| Oai: | oai:sapientia.ualg.pt:10400.1/4037 |