Fernandes, T., & Andrade, A. (2016). Unfairness in consumer services: Outcomes of differential treatment of new and existing clients.
Citação do estilo Chicago (17ª ed.)Fernandes, Teresa, e Ana Andrade. Unfairness in Consumer Services: Outcomes of Differential Treatment of New and Existing Clients. 2016.
Citação MLA (8ª ed.)Fernandes, Teresa, e Ana Andrade. Unfairness in Consumer Services: Outcomes of Differential Treatment of New and Existing Clients. 2016.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.