Unfairness in consumer services: Outcomes of differential treatment of new and existing clients
In a consumption context, there is a growing interest in understanding unfair behaviour of firms towards customers. Our research focuses on unfairness perceptions driven by differential treatment, particularly through price discrimination, i.e. the practice of charging differential prices to differe...
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| Formato: | article |
| Idioma: | eng |
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2016
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| Texto completo: | https://hdl.handle.net/10216/79703 |
| País: | Portugal |
| Oai: | oai:repositorio-aberto.up.pt:10216/79703 |