The estimation of the return on firms’ investments – as to ISO 9001
The aim of this paper was to estimate the return on investment in QMS (quality management systems) certification undertaken in Portuguese firms, according to the ISO 9000 series. A total of 426 certified Portuguese firms were surveyed. The response rate was 61.03 percent. The different payback perio...
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| Format: | article |
| Language: | eng |
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2014
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| Online Access: | http://hdl.handle.net/11110/604 |
| Country: | Portugal |
| Oai: | oai:ciencipca.ipca.pt:11110/604 |