The uses (and non-usage) of the Balanced Scorecard: a case study
This paper addresses an apparent empirical puzzle from a large Portuguese utility. Preliminary evidence suggested that the BSC implemented across all the business units of this organization two years before was not being used consistently, or even not used at all, by their managers; overall, actual...
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| Format: | article |
| Language: | eng |
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2017
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| Online Access: | https://hdl.handle.net/10216/109711 |
| Country: | Portugal |
| Oai: | oai:repositorio-aberto.up.pt:10216/109711 |