How a CRM Tool Can Contribute to a Better Business Performance: The Case of a Shipping Company

Part of the Lecture Notes in Electrical Engineering book series (LNEE, volume 505)

Bibliographic Details
Main Author: Fróis, Joana (author)
Other Authors: Pereira, Maria Teresa (author), Ferreira, Fernanda A. (author)
Format: bookPart
Language:eng
Published: 2019
Subjects:
Online Access:http://hdl.handle.net/10400.22/15890
Country:Portugal
Oai:oai:recipp.ipp.pt:10400.22/15890
Description
Summary:Part of the Lecture Notes in Electrical Engineering book series (LNEE, volume 505)